1. Introduction
African League Organization (ALO) is a non-governmental, non-profit and charitable organization committed to community development, economic empowerment, humanitarian assistance, advocacy, rehabilitation, education, conflict resolution and other initiatives that promote the welfare and development of communities.
We sincerely appreciate every donation made to support our work. This Donation Refund Policy explains how donations made through the African League Organization website are treated and the circumstances under which a refund may be considered.
2. Donations Are Voluntary Contributions
All donations made through our website are voluntary charitable contributions and are not payments for goods or services.
By submitting a donation through our online donation platform, the donor acknowledges that the contribution is intended to support African League Organization’s charitable, humanitarian, community development and related activities.
3. General Refund Policy
As a general rule, donations made to African League Organization are non-refundable once the transaction has been successfully completed.
This is because donations may be committed or allocated to ongoing programmes, projects, humanitarian activities, community interventions, administrative requirements and other charitable purposes shortly after receipt.
However, African League Organization may consider a refund request in exceptional circumstances, particularly where there is evidence of:
- A duplicate donation caused by a technical or processing error;
- An incorrect amount being charged because of a technical error;
- An unauthorized transaction;
- A payment that was processed more than once for the same intended donation;
- A demonstrable error attributable to the website or payment processor; or
- Another exceptional circumstance which, at the sole discretion of African League Organization, warrants consideration of a refund.
4. Incorrect or Duplicate Donations
If you believe that you have accidentally made a duplicate donation or donated an incorrect amount because of a technical or payment-processing error, please contact us as soon as possible.
Refund requests should include:
- Donor’s full name;
- Email address or telephone number used during the donation;
- Date of the transaction;
- Amount donated;
- Transaction/reference number;
- Payment method used; and
- A clear explanation of the reason for the refund request.
Providing a transaction receipt or payment confirmation may assist us in investigating the request.
5. Unauthorized Transactions
If you believe that a donation was made using your payment card, bank account or other payment method without your authorization, please contact your bank or payment provider immediately and notify African League Organization.
We may request appropriate information to enable us to investigate the transaction.
Where an unauthorized transaction is verified and a refund is appropriate, the refund will normally be processed through the original payment method, subject to the procedures and policies of the relevant payment processor or financial institution.
6. Refund Processing
Where a refund is approved, African League Organization will make reasonable efforts to process the refund through the original payment method.
The time required for the refunded amount to appear in the donor’s account may depend on the bank, card issuer, payment gateway or other financial institution involved.
African League Organization is not responsible for delays caused solely by a third-party financial institution or payment processor.
Where applicable, transaction, bank, currency-conversion or payment-processing charges that have already been incurred may not be recoverable.
7. Donations Already Applied to Programmes
Where a donation has already been committed, transferred, spent or applied toward a charitable programme or project, African League Organization may be unable to provide a refund.
This includes donations used or committed for humanitarian assistance, community development, education, rehabilitation, economic empowerment, advocacy, outreach activities or other approved organizational programmes.
8. Fundraising Campaigns
Where a donation is made in response to a specific fundraising campaign or appeal, donors should carefully review the campaign information before completing the donation.
African League Organization will make reasonable efforts to apply funds in accordance with the stated purpose of the relevant campaign.
Where a particular project is completed, discontinued, modified or otherwise unable to use the funds exactly as originally anticipated, African League Organization may, where appropriate, redirect the funds toward a substantially similar charitable purpose consistent with the organization’s objectives.
9. Refund Request Period
Refund requests relating to an alleged technical error, duplicate payment or unauthorized transaction should be submitted as soon as reasonably possible after the transaction is discovered.
Requests submitted after a significant period may be more difficult to investigate and may not be eligible for consideration.
10. No Refund for Change of Mind
A donor generally cannot request a refund simply because they have changed their mind after making a voluntary donation.
Donors are therefore encouraged to carefully review the donation amount and other information before clicking the final payment or donation button.
11. Contact Us
For questions concerning donations or refund requests, please contact:
African League Organization (ALO)
No. 41 Lord Lugard Street,
Asokoro, Abuja, FCT, Nigeria.
Email: info@africanleagueorganization.org
Website: https://africanleagueorganization.org
12. Policy Updates
African League Organization reserves the right to amend this Donation Refund Policy from time to time.
Any updated version will be published on this website, and the revised policy will apply to donations made after the effective date of the updated policy.
Thank you for supporting African League Organization and our work in service to humanity.